FAQ
Frequently Asked Questions
Shipping & Payment
01 What currency are your prices listed in?
The prices shown on the site are all in CAD.
02 What form of payments do you accept?
Our website accepts all major credit cards (Visa, MasterCard, American Express), debit cards, Apple Pay & Pay Pal.
03 What shipping method do you use?
We provide contactless drop-offs for all orders placed within the GTA (Greater Toronto Area). Once your order has been delivered, you will be notified via e-mail and or text.
We currently use Canada Post to ship out all Canadian online orders outside of the GTA, and UPS for USA and international online orders. Each package will have a corresponding tracking number (for Canada, USA and some international countries), that can be tracked through the Canada Post or UPS websites.
www.canadapost.ca or www.ups.com/ca/en/Home.page
04 How long does it take for my package to arrive?
The average delivery times are as follows:
Within Canada: 3 - 5 business days
International: 7+ business days
Shipments destined for United States or international countries may be subject to customs, which may increase the number of business days it takes for your order to arrive. Please note that Thanga Skincare Inc. is not responsible for any customs or duties charges that are levied by the destination country.
*Please keep in mind orders placed before 4PM EST are considered as being placed/shipped the following business day for accurate arrival times*
05 Can I cancel my order?
We’re sad to see you cancel :( But if you haven’t yet received a tracking number/shipping confirmation, you may cancel your order by sending an email to [email protected] or filling out our contact form directly on our website through the “Contact us” page.
Returns & Exchanges
06 What is your regular return/exchange policy?
We will accept any unopened products if you are not completely satisfied with your order. Please note that for all refunds, shipping charges (if applicable) will not be refunded. If you live in the GTA and your order was dropped off, please e-mail us at [email protected] to coordinate a pick-up/drop off time for the order you would like to return.
07 I've returned my item(s) from my online order, what now?
Returns from online orders take 1-2 business days to be processed upon receiving the parcel. Once your return is in the clear, the refund is processed. This refund takes about 5-7 business days to show on your bank statements.
08 How do I know you've received my returned product?
With your provided tracking number on the prepaid return label, you can track your return right from home. When received, a refund will be processed and an email will be sent to you to seal the deal!
Contact
09 How do I contact customer service?
Our customer service representatives can be reached via e-mail at [email protected]. We try to answer all questions and feedback in a timely manner but for inquiries submitted outside of regular business hours, we will respond within the following business day.